Support
Help & FAQ
Answers to the most common questions from Tokyo Japtru customers around the world.
We have been exporting vehicles from Yokohama since 1988 and serve clients in over 70 countries. We are registered members of JUMVEA (Japan Used Motor Vehicle Exporters Association) and work with JAAI/JEVIC inspection partners to guarantee quality.
Our head office is at 176 Mitakesan, Ome, Tokyo 198-0175, Japan. Customers are welcome by appointment.
Customer support is available Monday to Saturday, 9:00–19:00 JST via email, WhatsApp at +81 80-8564-6424, or our contact page.
1) Browse our stocklist and choose a vehicle. 2) Request a free quotation. 3) Confirm payment. 4) We complete inspections and shipping. 5) Track your shipment from your dashboard until delivery.
Yes. Our procurement team participates in daily auctions across Japan. Share your requirements via the special request form and we will search and send options within 24 hours.
Vehicles are updated every morning at 06:00 JST. New arrivals appear with “Just Landed” badges on the stocklist.
We invoice in USD. Payments in JPY, EUR or GBP can be arranged upon request before remittance so exchange rates are locked.
For corporate customers we can arrange split payments with a signed purchase agreement. Please contact our finance team before bidding or confirming a vehicle.
Upload your remittance slip in the client dashboard. Our accounts team confirms receipts within one business day and updates the status along with an emailed confirmation.
After payment confirmation we book the earliest Ro-Ro or container vessel available. Typical lead time is 2–3 weeks depending on destination and shipping line congestion.
We courier the Bill of Lading, Export Certificate/Title, Commercial Invoice, and any inspection certificates (JAAI/JEVIC) to your nominated clearing agent via DHL with tracking.
Yes. The client dashboard displays vessel name, ETD/ETA, port information, and document tracking. SMS updates are available for select destinations.
Every car receives a 120-point inspection at our Yokohama yard. Vehicles can be upgraded to our TKJ Verified program which includes detailed photos, diagnostic scans, and extended warranty bundles.
Most Japanese domestic models include manuals in Japanese. Digital English guides are available for popular models inside the member portal.
Each vehicle ships with at least one master key. Additional keys, when available, are provided at no extra charge.
Membership gives you saved searches, bidding assistance, shipment tracking, and direct communication with our sourcing team. Registration is free and only takes a minute.
Use the password reset page. A secure link will be emailed to your registered address immediately.
Each newsletter email includes an unsubscribe link. Alternatively contact info@tokyojaptru.com and our team will remove you within one business day.